Phone: (413) 536-5044 621 Grattan Street,
Chicopee, MA 01020

Remote Support Now!

So many problems can be conveniently resolved over the internet without you leaving your office or home and without scheduling an in-home visit with a tech. Simply call us up and we can hop on your computer remotely using a secure tool that automatically deletes when the session is done. We can examine your issue, take steps to resolve, and follow up with you to make sure everything is working as expected.

This service is ideal for:

  • Email configuration or troubleshooting (Outlook, Outlook Express, Mozilla Thunderbird, Gmail, Hotmail, etc.)
  • Software installations
  • Software configuration or troubleshooting
  • Some viruses and malware*
  • Instructional sessions, educational walkthroughs, and How-To Queries
  • Software and driver updates
  • Remote diagnosis of machine hardware status*

*Internet connection required, not all items can be diagnosed or resolved remotely, in which case you will be notified over the phone or email of the required steps to complete procedure.

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